Альтернативні підходи до розв'язання конфліктів: теорія і практика застосування./ Уклад.: Н. Гайдук, І. Сенюта, О. Бік, Х. Терешко. – Львів: ПАІС, 2007. – 296 с.
Ponte, Lucille M. and Thomas D. Cavenagh. Alternative Dispute Resolution in Business. San Francisco, CA: West Educational Publishing Company, 1999.
Manual of Dispute Resolution: ADR Law and Practice. San Francisco: Colorado Springs: Shepard's/McGraw-Hill, Inc., 1994, V.1,2.
ТЕОРІЯ КОНФЛІКТУ І ВРЕГУЛЮВАННЯ КОНФЛІКТУ
James Schellenberg. Conflict Resolution: Theory, Research, Practice. New York: State University of New York Press, 1996, 247 pp.
Conflict: Practices in Management, Settlement, and Resolution. John Burton and Frank Dukes. New York: St. Martin's Press, 1990, 230 pp.
Conflict: Readings in Management and Resolution. John Burton and Frank Dukes, eds.New York: St. Martin's Press, 1990, 354 pp.
Conflict: Resolution and Provention. John Burton.New York: St. Martin's Press, 1990, 295 pp.
Louis Kriesberg, Constructive Conflicts: From Escalation to Resolution, (Lanham, Maryland: Rowman & Littlefield, 1998).
Deborah Borisoff and David Victor. "Conflict Management: A Communication Skills Approach." Englewood Cliffs, New Jersey: Prentice Hall, 1989, 201 pp.
Dictionary of Conflict Resolution. Douglas A. Yarn (Ed.). San Francisco: Jossey-Bass, 1999, pp. 545.
International Conflict Resolution: Theory and Practice Edward Azar and John Burton, eds.,Boulder, Colorado: Lynne Rienner Publishers, 1986, 159 pp.
Getting Disputes Resolved, Willian Ury, Jeanne Brett, and Stephen Goldberg, (San Francisco: Jossey-Bass Publishers, 1988) 201 pp.
Mitchell, Christopher and Banks, Michael. Handbook of Conflict Resolution: The Analytical Problem-Solving Approach. New York: Pinter, 1996, 187 pp.
New Directions in Conflict Theory: Conflict Resolution and Conflict Transformation. Raimo Vayrynen, ed. Newbury Park, CA: Sage Publications, 1991, 232 pp.
The Dynamics of Conflict Resolution: A Practitioner's Guide, Bernard Mayer, (San Francisco: Jossey-Bass, 2000).
Morton Deutsch and Peter T. Coleman, eds., The Handbook of Conflict Resolution: Theory and Practice(San Francisco: Jossey-Bass Publishers, 2000).
Morton Deutsch, The Resolution of Conflict.A‚A New Haven CT, Yale University Press 1973.
ПЕРЕГОВОРИ
Белланже Лионель. Переговоры La Negociation/ Bellenger, L. / Н. Баженова (пер.с фр.). — 5.изд. — СПб.: Издательский Дом "Нева", 2002. — 123с.
Биркенбиль Вера Ф. Искусство задавать вопросы: Тренинг для успешного ведения переговоров / А. Сидоров (пер.с нем.). — М. : Интерэксперт, 2005. — 185с.
Бройниг Гисберт. Руководство по ведению переговоров: Рекомендации для успешного проведения переговоров. — М. : ИНФРА-М, 1996. — 112с.
Making Mediation Your Day Job: great mediation marketing resource.
Роджер Фишер, Уильям Юри. Путь к успеху или переговоры без поражения.
Корэн Леонард, Гудмэн Питер. Искусство торговаться или все о переговорах: Пер.с англ.. — Минск : СП "Эф-Эй-Би", 1995. — 160с.
Муравейник Владимир Иванович, Малый Валентин Васильевич. Бизнес-дипломатия. — Д. : АП "Днепропетровская книжная типография", 2001. — (Серия "Библиотека деловых людей"). Т. 1 : Искусство делового общения и творчество в переговорах. — 280с.
Як вести колективні переговори, укладати колективні договори та угоди: Методика розроблена спеціалістами ФП України / Профспілки України. — К., 1998. — 80с. — Матеріали, що надруковані у N 1/98 р. журналу "Профспілки України".
Effective legal negotiation and settlement. Fourth edition/ Charles B. Craver – Lexis Publishing, 2001. – 621 p.
Acuff, F., How to Negotiate Anything with Anyone Anywhere Around the World (American Management Assn. 1997).
Bennendijk, H., National Negotiating Styles (Foreign Service Institute, U.S. Department of State 1987).
Lax, David A. & Sebenius, James K., 2006, 3D Negotiation: Powerful Tools to Change the Game in Your Most Important Deals, Harvard Business School Press, Boston, MA.
Fisher, Roger and Daniel Shapiro. Beyond Reason: Using Emotions as You Negotiate. New York, NY: Viking Penguin, 2005.
Bridges Not Walls. John Stewart, ed. 6th edition, (New York: McGraw-Hill, 1995), 526 pp.
Collaborating: Finding Common Ground for Multiparty Problems, Barbara Gray, (San Francisco: Jossey-Bass Publishers, 1989) 329 pp.
Boulding, Kenneth. Conflict and Defense. (New York: Harper Torchbooks, 1962) 349 pp.
Culture and Negotiation. Guy Oliver Faure and Jeffrey Z. Rubin, eds. Thousand Oaks, CA: Sage Publications, 1993.
Lawrence Susskind and Patrick Field, Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes, (New York: The Free Press, 1996).
Getting Past No: Negotiating With Difficult People, William Ury, (New York: Bantam Books, 1991).
Fisher, Roger and William Ury. Getting to Yes: Negotiating Agreement Without Giving In. New York, NY: Penguin Books, 1983.
Kramer, Henry S. Game, Set, Match: Winning the Negotiations Game. New York: ALM Publishing, 2001, 360 pp.
Raymond Cohen, Negotiating Across Cultures: Communication Obstacles in International Diplomacy, (Washington, D.C.: United States Institute of Peace Press, 1991).
Kritek, Phyllis Beck. Negotiating at an Uneven Table: A Practical Approach to Working with Difference and Diversity. San Francisco, CA: Jossey Bass, 1994.
Negotiation, 3rd edition, Roy J. Lewicki, David M. Saunders, and John W. Minton, (Boston: Irwin McGraw-Hill, 1999).
Negotiation Theory and Practice, J. William Breslin and Jeffrey Rubin, (eds.), (Cambridge, MA: Program on Negotiation Books, 1991) 457 pp.
Negotiation: Strategies for Mutual Gain. Lavinia Hall, ed. London: Sage Publications, 1993, 212 pp.
Robert Janosik, Rethinking the Culture-Negotiation Link in Negotiation Theory and Practice, eds. J. William Breslin and Jeffery Z. Rubin, (Cambridge: The Program on Negotiation at Harvard Law School, 1991), pp. 235-246.
I. William Zartman and Maureen Berman. The Practical Negotiator. New Haven, Connecticut: Yale University Press, 1982), 250 pp.
МЕДІАЦІЯ
Бесемер Х. Медиация: Посредничество в конфликтах: Перевод с неметкого - "Духовное познание" 2004. – 172 с.
Давыденко Д. Л. Как избежать судебного разбирательства: посредничество в бизнес - конфликтах. Из-во:"Секрет фирмы", 2006. – 167 с.
Залар. А. Медіація в цивільних, сімейних та господарських спорах України: сьогодення та майбутнє. – Київ, 2007. - 168с.
Медиация – Искусство разрешать конфликты. Знакомство с теорией, методом и профессиональными технологиями./ Составители: Г.Мета, Г.Похмелкина/ Перевод с немецкого Г. Похмелкиной. – Москва: Издательство "VERTE", 2004. – 320с.
Ракитина Любовь Николаевна, Львова Ольга Анатольевна. Медиация (посредничество): как урегулировать спор, не обращаясь в суд - Эксмо, 2008 г. – 144с.
Роберт А. Бэрок Буш, Джозеф П. Фолджер. Что может медиация. Трансформативный подход к конфликту. – Пер с англ. – К.: Издатель Захаренко В.А., 2007. – 264с.
Хесль Г. Посредничество в разрешении конфликтов. Теория и технология. – СПб.: Речь, 2004. – 144с.
Шамликашвили Ц.А. Медиация как метод внесудебного разрешения споров. – 2006. – 84с.
Dispute Resolution, Stephen Goldberg, Frank Sander and Nancy Rogers, (Boston: Little, Brown and Company, 1992) 503 pp.
Kenneth Cloke. Mediating Dangerously: The Frontiers of Conflict Resolution. San Francisco: Jossey-Bass, 2001, 252 pp.
Mosten, Forrest S., 2001. Mediation Career Guide -- A Strategic Approach to Building a Successful Practice. Jossey-Bass: San Francisco.
Barbara Ashley Phillips. Mediation Field Guide: Transcending Litigation and Resolving Conflicts in Your Business or Organization. San Francisco: Jossey-Bass, 2001, 321 pp.
Mediation: A Comprehensive Guide to Resolving Conflicts without Litigation, Jay Folberg and Alison Taylor. San Francisco: Jossey-Bass Publishers, 1984, 392 pp.
John Winslade and Gerald Monk. Narrative Mediation: A New Approach to Conflict Resolution. San Francisco, CA: Jossey-Bass, 2000.
New Directions in Mediation: Communication Research and Perspectives, Joseph Folger and Tricia Jones, eds.Thousand Oaks, California: Sage Publications, 1994, 263 pp.
Linda Singer. Settling Disputes: Conflict Resolution in Business, Families, and the Legal System. Boulder, Colorado: Westview Press, 1990, 196 pp.
Deborah M. Kolb. When Talk Works. San Francisco: Jossey-Bass Publishers, 1994, 513 pp.
Michael D. Lang and Alison Taylor. The Making of a Mediator: Developing Artistry in Practice. San Francisco: Jossey-Bass, 2000, 254 pp.
Christopher Moore, The Mediation Process: Practical Strategies for Resolving Conflict, 2nd ed., (San Francisco: Jossey-Bass Publishers, 1996).
Bush, Robert A. Baruch. The Dilemmas of Mediation Practice: A Study of Ethical Dilemmas and Policy Implications. A report on a Study for The National Institute For Dispute Resolution. NIDR, 1992. 36 pp.
Crocker, Chester A., Fen Osler Hampson, and Pamela Aall. Taming Intractable Conflicts: Mediation in the Hardest Cases. Washington, DC: United States Institute of Peace Press, 2004.
Plant. D.W. We Must Talk Because We Can. Mediating International Intellectual Property Disputes. – ICC, 2008. – 188p. – есть в УЦМ.
Alternative Dispute Resolution Manual: Implementing Commercial Mediation -http://rru.worldbank.org/Documents/Toolkits/adr/adr_fulltoolkit.pdf.
Tammy Lenski. Making Mediation Your Day Job.
МЕДІАЦІЯ В ОРГАНІЗАЦІЇ
From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity, Sy Landau, Barbara Landau, and Daryl Landau, (San Francisco: Jossey Bass, 2001), 187 pp.
Getting to Peace: Transforming Conflict at Home, at Work, and in the World, by William Ury, (New York: Viking, 1999).
Hidden Conflict in Organizations: Uncovering the Behind-the-Scenes Disputes. Deborah M. Kolb and Jean M. Bartunek, eds. Newbury Park, CA: Sage Publications, 1992, 241 pp.
Joyce Hocker and William Wilmot. Interpersonal Conflict. 2nd ed. rev., Dubuque, Iowa: Wm. C. Brown Publishers, 1985, 236 pp.
William A. Donohue and Robert Kolt. Managing Interpersonal Conflict. Newbury Park, CA: Sage Publications, 1992, 171 pp.
Mediating Interpersonal Conflicts, Mark S. Umbreit. (West Concord, Minnesota: CPI Publishing, 1995), 292 pp.
Kenneth Cloke and Joan Goldsmith. Resolving Conflicts at Work: A Complete Guide for Everyone on the Job. San Francisco: Jossey-Bass, 2000, 252 pp.
Cloke, Kenneth and Joan Goldsmith. Resolving Personal and Organizational Conflict: Stories of Transformation & Forgiveness. San Francisco, CA: Jossey-Bass, 2000.
James R. Coffman, Work and Peace in Academe: Leveraging Time, Money, and Intellectual Energy Through Managing Conflict (Bolton MA: Anker Publishing Company, Inc., 2005)